FAQ'S

What is the current manufacturing lead time from order to delivery?

We expect delivery’s to take place 4 – 6 weeks after order placement. However, this does fluctuate with busy seasons. If you would like to order for a special occasion, please get in contact and we will do our best to try and fit it in. However, as I write this in March, we can now only accept orders for Christmas 2020!

Can I specify a delivery date?

Once the kitchen has been built we will be in contact to arrange a delivery date that is best for you.

What is the delivery charge?

Delivery charges vary depending on the product/s. This will be calculated upon checkout.

Can I collect my order?

Yes, this is not a problem, we are based on sunny Hayling Island just outside Portsmouth. We will arrange a date and time once the order is complete.

Is there an option to pay a 50% deposit?

We are happy to accept a 50% deposit on all orders. Please get in contact and we can set this up for you. The remaining balance will be required on completion of the kitchen (before delivery).

Do you offer a payment plan?

We understand the cost of a Mud Kitchen can be a big cost in one go. Therefore, we offer interest free payment plans. You can pay a deposit and the remaining balance over a maximum of 12 months. Please get in contact for more information before purchasing if you wish to use a payment plan.

Can I change or delay my colour choice after placing the order?

That would not be a problem. The order will be placed in our order schedule with a 7 day update period from order placement.

Do I have to use your paint colour choices?

Nope, we are happy to paint the colour of your choice. Please note, an additional charge might be added.

Can I paint the worktop?

No problem, if you would like the worktop painted instead of varnished, please let us know.

Are the kitchens fully treated/protected?

All our kitchens are created using sustainable sourced exterior pressure treated timber which are then covered with 3 coats of paint. The worktops are protected with exterior varnish. Please note, like any wooden product outside, the timber will move. During the winter months we advise storing or covering the kitchen to protect it from freezing and splitting.

Do the kitchens come with Utensils?

Yes, the kitchens will come with a mixture of pots and pans. Please note, these may vary from the style seen in the pictures. You will also have a standard chalkboard included with the kitchen.

Are the bowls included?

The bowls are included in the price. The bows are also movable for cleaning or collecting mud and water.

Are the kitchens only for mud?

No, they can be used with sand, water and most things your children can find in the garden to cook up a storm.

What ages are the kitchens designed for?

The kitchens are designed for anywhere from 1-8 years. Though, feedback from our customers has been that many older children also enjoy them. We can also modify the height of the work surface to your requirement.  

Are the Mud Kitchens returnable?

Unfortunately as all our mud kitchens are made to order, we can't offer a refund if you change your mind.

Contact Details

Olives Wood Shack

Hayling Island

Tel: 07450998378

oliveswoodshack@gmail.com

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